I’m a professional working remotely and always go above and beyond for my clients.

I take pride in handling the details so you don’t have to.

Reliable, trustworthy, and friendly yet professional, I bring a combination of skills and traits that have helped me succeed throughout my career.

Below, I’ve outlined my experience and what I’ve learned along the way, so you can get to know me better as a professional.

Early experience:

• Worked in customer-facing roles from age 16, including bar/restaurant positions. Learned vital skills like politeness, patience, taking direction, and time management.

Office-based customer service / debt advisor role:

• Managed a caseload of clients in a fast-paced environment.
• Built budgets, analysed paperwork, wrote legal documents, and made applications on behalf of clients.
• Developed empathy, trustworthiness, confidentiality, and strengthened communication, organisation, and prioritisation skills.

Bookkeeping training (2016):

• Gained Level 2 AAT Certificate in Accounting at a well-known accountancy firm.
• Diversified financial skills, strengthening bookkeeping and accounting knowledge.

Managerial / leadership experience:

• Returned to previous company as Technical Support Officer and SME, then promoted to Office Manager.
• Handled high-level issues, staff support, stakeholder relationships, and complaint management.
• Created and implemented staff training courses.
• Ran multiple staff calendars, detailed administration, and implemented new department processes from scratch.
• Monitored staff output, identified knowledge gaps, and trained staff for success.
• Reviewed and implemented legislation/regulation changes, improving efficiency and compliance.

Additional qualifications:

• Certificate in Lean Organisation Management Techniques
• Certificate in Principles of Team Leading
• CPPI (Certificate of Proficiency in Personal Insolvency)
• Xero Adviser Certification

Time for a change ... An idea is born!

I decided to set up my own virtual assistant business because I have the skills, experience, and passion to deliver exceptional support to my clients.

My strongest skills are organisation, time management, accuracy, and communication - all of which I’ve been consistently praised and rewarded for throughout my career. These strengths allow me to deliver a reliable, high-quality service tailored to each client’s needs.

Outside of work, my partner and I are busy bringing up our two young boys. We love travelling, cooking, watching films, and getting outdoors whenever we can. I value the flexibility that running my own business gives me in balancing work and family life.